Product(s) to be exchange must be of the same value or higher. Do ensure that items returned are in original condition with its original packaging, parts and accessories to qualify for goods return within 7 days after delivery. If you receive a defective item, please contact us at with details of the product and the defect. We do not accept returns or exchanges unless the item you purchased is defective. Mothers Work will not issue refund for goods held by customs. You may wish to call the immigration authority to check on customs clearance before you proceed with your order. Please note that any taxes or duty imposed by the country's Immigration (at the discretion of the Authorities) if any is entirely payable to the recipient. Thereafter we will give you a shipping quotation and approximate shipping time. Local Assembly Service via Motherswork Delivery Teamĭo email us at with the product and shipping address. For orders that are still not collected within the specified additional 7-days period, it shall be forfeited at the discretion of Motherswork Pte. Collection at our warehouse is available between Mondays and Fridays, excluding public holidays, from 9am to 12pm and 2pm to 4pm. Please contact our customer service with your Order ID at before heading to our warehouse. In the event orders that are not collected within this period, they will be returned to our warehouse located at 8 Lorong Bakar Batu #05-12 Singapore 348743 with additional 7-days extension. If you still do not receive an email, please contact our customer service at arrange to collect your orders within 7 days after receipt of the e-mail. If you do not receive an email after 5 working days, please check your spam or junk email folders. Important: Please do not collect your order(s) until you have received the self-collection confirmation email. We encourage collecting your orders on weekdays so as to minimize waiting time and expedite the process of fulfilling your orders. Self-Collection is only available at Motherswork Great World, from 10am to 9pm. The orders will be delivered on the next working day. We are unable to process Same Day Express Delivery for orders placed during Sundays and public holidays. Customers can expect to receive their orders on the same day after 12PM. Same Day Express Delivery will apply to orders placed before 12PM between Monday - Saturday. For urgent orders, please use our Same Day Express Delivery at an additional charge of $10. Once items have been processed and picked up, our courier will normally deliver within the next day. Orders are processed and delivered Monday through Saturday. Standard delivery usually takes three to five working days for the order to be processed and delivered. For orders below $60 there is a flat delivery rate of $6. Motherswork offers free standard delivery for all orders above $60. Look for tips and advice on our explanation page, or take the quiz to help you find your perfect stroller.Motherswork only delivers within Singapore currently. We’re happy to help you make the choice that's right for you. Always easy to store, even as overhead luggage, this lightweight design makes travelling super easy.Ī Joolz stroller or buggy sets you up for the future thanks to its 3-in-1 design with bassinet, seat, and optional car seat extension. Joolz Aer, our lightweight and super compact, foldable buggy with an ergonomic design that’ll bring a smile to your face. Compact and comfortable, this easy-to-maneuver stroller offers you ultimate city freedom. Our Joolz Hub is designed to make the most out of urban living. In just one quick motion, it effortlessly folds down and is kept in place by a transport lock. This comfortable, 3-in-1 stroller runs smoothly on all terrains. The Joolz Geo² gives you the freedom to explore. With its many options, the Joolz Day³ is sure to turn heads. This award-winning designer stroller is easy on the eye, and easy to use. Everything about the iconic Joolz Day³ is stylish and smart. And with our ergonomic strollers, you'll enjoy every walk. At Joolz, we believe that happy parents make happy babies.
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